Effective Date: 2026
Website: Masale & Pickles

At Masale & Pickles, customer satisfaction is important to us. As our products are food items, we follow a strict but fair return and refund policy to ensure quality and hygiene.

1. Eligibility for Returns & Replacements

Returns or replacements are accepted only under the following conditions:

  • The product received is damaged during transit

  • The product received is expired

  • The product received is incorrect

Requests must be raised within 48 hours of delivery.

2. Non-Returnable Items

Due to the nature of food products, we do not accept returns for:

  • Opened or used products

  • Products damaged due to improper storage by the customer

  • Change of mind or taste preference

  • Orders placed with incorrect product selection

3. How to Request a Return or Refund

To request a return or refund:

  1. Contact us within 48 hours of delivery

  2. Share clear photos or videos of the product and packaging

  3. Provide your order number and issue details

Contact details:
📞 WhatsApp / Call: +91 9311806687
✉️ Email: preetifoods1988@gmail.com

4. Refund Process

  • Once the issue is verified, a replacement or refund will be approved

  • Refunds will be processed to the original payment method

  • Refund processing time is 5–7 business days after approval

5. Replacement Policy

  • Approved replacements will be shipped at no additional cost

  • Replacement delivery time may vary based on location

6. Cancellation Policy

  • Orders can be cancelled only before dispatch

  • Once dispatched, orders cannot be cancelled

7. Shipping Charges

  • Shipping charges are non-refundable unless the error is from our side

8. Final Decision

Masale & Pickles reserves the right to make the final decision on all return, replacement, and refund requests after verification.

9. Contact Us

For any return or refund-related queries, contact us:

Masale & Pickles
📍 Village Bhatola, Sector 82, Ballabgarh, Faridabad, Haryana – 121004
📞 Phone / WhatsApp: +91 9311806687
✉️ Email: preetifoods1988@gmail.com